Refund & Cancellation

At AIFIER, we strive to ensure complete satisfaction with our restaurant management platform. This policy outlines the conditions under which we provide refunds and handle service cancellations.

We offer a 10-day free trial that provides full access to all platform features. During this period, you can evaluate our services without any financial commitment. No credit card is required for the trial period.

We may provide refunds in the following circumstances: • Service unavailability affecting restaurant operations • Billing errors or duplicate charges • Technical issues preventing core functionality (menu display, ordering, payments) • Cancellation within 48 hours of initial paid subscription

The following are not eligible for refunds: • Partial month or unused service time • Custom menu design or setup services • Successfully processed customer orders • Cancellations after the first 48 hours of paid service

You may cancel your subscription at any time through your restaurant dashboard or by contacting our support team. Upon cancellation: • Service access continues until the end of your current billing period • No partial refunds are provided for unused time • Your menu and order data will be retained for 30 days after cancellation

If eligible for a refund: • Refunds are processed to the original payment method • Processing time is typically 3-5 business days • You will receive email confirmation of the refund

Restaurant chains or groups with custom contracts are subject to the specific terms outlined in their service agreement. Please refer to your contract or contact your account manager for details.

When changing your service plan: • Changes take effect at the next billing cycle • No refunds are provided for the remaining period • You retain access to your current features until the next billing date

If you believe you are eligible for a refund not covered by this policy, please contact our 24/7 support team. We will review each case individually and strive to reach a fair resolution.

We reserve the right to modify this policy at any time. Any changes will be communicated via email and/or your restaurant dashboard. Continued use of our services constitutes acceptance of the updated policy.